Full-Time Tourism Software Support Agent /Trainer (Digital Tools)
Job Description
At Counterpoint, we help local hotels and tour operators succeed through user-friendly technology solutions. We’re proud to support businesses across Fiji with tools that make their day-to-day operations smoother and more profitable. Based in our Nadi headquarters, this is a full-time, in-office role, but you can expect a mix of office time and time at client sites throughout Fiji.
The Role We’re looking for an enthusiastic people person to join our team as a Training Specialist. If you enjoy explaining things clearly and helping others succeed, this could be perfect for you! Don’t worry about knowing our software already – we’ll provide comprehensive training to get you up to speed.
What We’re Looking For
- A natural communicator who enjoys presenting to groups (fluency in English required, iTaukei language skills are a plus!)
- Experience in customer-facing roles, such as sales, hospitality, or training
- Familiarity with online bookings – whether you’ve handled resort bookings through platforms like Booking.com, Expedia, or even managed Airbnb bookings
- Comfort with everyday technology – if you’re confident using smartphones, social media, and basic computer programs, you’re on the right track!
- A friendly and patient approach to helping others learn
- Someone who can explain things clearly and make complex ideas simple
Your Experience Might Include
- Working at a hotel front desk where you used systems like Opera, Fidelio, or similar booking software
- Managing restaurant bookings through platforms like OpenTable
- Handling online inquiries and bookings through email or messaging platforms
- Using common workplace tools like Microsoft Office or Google Workspace
- Experience with social media management for a business
- Any role where you helped less tech-savvy colleagues learn new systems
Remember: You don’t need to be a tech expert! If you’ve used booking systems at work, helped manage an Airbnb, or are simply comfortable learning new apps and websites, you likely have relevant experience for this role.
What We Offer
- Full training on all our software solutions
- The chance to work with Fiji’s growing tourism industry
- Opportunities to develop your career
- A supportive team environment
- Competitive salary and benefits
- Regular training and development opportunities
How to Apply
Visit our website and follow the jobs link to submit your CV. We'd love to hear about your experience working with people and what makes you a great communicator!
Apply here: https://counterpoint.digital/jobs
We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone can thrive.
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