Neptune Pacific Direct Line (NPDL) operates market leading brands in shipping and logistics services across 18 Pacific Island markets. NPDL is the largest carrier in its core Pacific Island markets operating eight container ships and servicing 18 Pacific Island nations.

The Senior Documentation Coordinator is responsible for administrating back-office functions of the Customer Experience department. A crucial element of this role is ensuring all documents are produce with a high degree of accuracy and within tight timeframes due to short transit times of the Pacific Island Trades. The Senior Documentation Coordinator will also be required to make system updates according to Company processes to ensure seamless operations and proactively manage issues related to the documentation outputs. It is essential the Documentation Coordinator communicates effectively with internal and external customers.   The Senior Documentation Coordinator has overall responsibility to manage the full end to end bill of lading and invoice process for their specific trade lanes.

• Process all documentation on behalf of principals and send pre-alert and schedule information to customers
• Collaboratively coordinate with all internal departments to improve the delivery of functional KPI
• Ensure all documentation submitted by customers is handled with care and completed in a timely manner
• Download and compile manifest and invoices and arranging for distribution to local authorities and internal customers
• Compiling manifest, bill of ladings and invoices in a timely manner including amendments as required
• Responsible for data entry of bills and freight details into system,
• Responsible for vessel/ voyage audits to ensure all BOL have been processed and closed within the agreed KPI
• Overall accountability of the end-to-end process allocated trade lanes
• Liaise with Commercial and Sales teams / Managers on rates queries in accordance with NPDL approval process
• Preparing all pre-receivable advice documentation for customers
• First point of contact for customer complaints and enquiries related to documentation and escalation process when necessary
• Self-checked on accuracy of internal and external documents
• Supporting internal customers with adhoc documentation requests
• Other tasks as directed

• Diploma in Business Customs or equivalent
• Experience in Import and Export Shipping Business is an advantage
• Team player with proven ability to work under pressure
• Strong attention to detail with excellent follow-up
• Demonstrated experience in ability to multi-task and prioritizing to efficiently to meet deadlines
• Excellent interpersonal and communication skills
• Excellent communication skills both verbal and written
• Proficient in Microsoft Office Outlook and Excel

Experience in cargowise in advantageous

• Competitive benefits package
• Opportunity for development and internal mobility
• Wonderful Giving (wonderfulgiving.com) – allowing you to donate company money to a cause of your choice
• Project Wonderful – Staff spend a day in the community helping with various projects
• Company focused on wellness and health

If you are a self-starter with an interest in developing your skills in the Pest Control and Fumigation/ hygiene industry, then this could be you.

To be considered for this role you must have the legal right to live and work in Fiji.

All your information will be kept confidential according to EEO guidelines.

EEO is the law – click here for more information

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EEO is the law – click here for more information