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23 Apr
2025
Full-Time Payments System Engineer
Job Description
We are currently seeking a highly motivated Payment System Engineer to join our HUB IT Team at the Khalsa office, reporting to the Manager Payments System. This is an exciting opportunity to be part of our growth and innovation!
This role is responsible for supporting the operations of EVD and Payment Systems, as well as the implementation of projects and programs across Digicel Pacific markets. It involves close collaboration with cross-functional teams within the Pacific Group, as well as external vendors and suppliers, to ensure effective Payment System operations and the successful execution of IT projects and strategies in alignment with the IT department’s direction and the organization’s overall goals.
Core responsibilities:
- Responsible for supporting Operation, Projects & programs for EVD (Telepin), Payment System (Mycash), SIM Registration, Diaspora related applications (IMT & International Top Ups etc.), AML & other application/system under this portfolio
- Work on customer & business queries coming through helpdesk/directly & provide effective solution
- Vendor & 3rd party management for any operational issues, Projects/Programs, Change Requests, system maintenance or upgrade on required platforms
- Mediate and support Business team to generate reports as and when required
- Available to work off hours during maintenance or outages
- Work on projects and configure new request based on business requirements
- Work as team player and support/train other team members as applicable and create positive work environment
- Attend meetings, trainings or seminars as applicable
- Support in developing and executing company policies
- Support cross-functional investigations with a clear focus on the identification and resolution of root causes
- Maintaining applications as per Telstra security guidelines & supporting audits
- Keep track of all the Operational tasks, projects/initiates and day to day action items
- Regular & effective reporting of Operational KPIs, Projects, Programs & initiatives by department
- Effective relation & Managing Vendors, 3rd party and cross functional teams
- Own Continual Improvement within the team and constantly strive to eliminate issues, mitigate risks, increase automation, optimize service/team performance and improve efficiency
Academic qualifications, Experience & Skills required for this role:
- Professional Degree with 2+ Years of IT Industry Experience
- Excellent knowledge & experience in Top-up & Payment Systems operation
- Excellent Knowledge & experience in People, Process, System & compliance Management
- Excellent knowledge & experience in Project & Program managements
- Understanding of software engineering principles and skills working on Unix/Linux/Windows Operating systems, Version Control and Office software
- Knowledge of domestic and international payments, scheme rules, regulatory frameworks and FX
- Ability to put user requirements to paper in terms of call flows & relational diagrams for product development and Integration
- Issue resolution, root cause analysis and the proactive resolution of problems
- Strong knowledge of web programming languages such as HTML, CSS, JavaScript, PHP and SQL
- Working knowledge of AML procedures
- A good understanding of treasury, reconciliation processes and statement reporting
- Understanding of reconciliation processes and statement reporting
- Solid understanding of testing and operational acceptance
- Identification and implementation of improvements to technology, processes and procedures to streamline operations and improve the client experience
- Experience managing technical services or technical change
- Ability to prioritize workload and work with minimal supervision
- Excellent written, verbal communication & interpersonal skills
- Proactive and self-motivated, action orientated and effective and punctual with action completion and follow up.
- Service management – providing response, diagnosis, and resolution for problems raised with the application in accordance with the service levels agreed with the various user communities
- Effective trouble shooting – problem analysis, resolution, and overall problem management
- Data analysis – high lighting peaks, troughs and exceptions in system transactions as part of optimizing overall system performance and process efficient
- Good reporting skills – i.e., will be required to provide regular progress updates on overall system performance, major issues, issues resolution against agree service levels
- Need to be able to communicate effectively with a range of personnel involve in the project, including technical and non-technical personnel and ranging from the application vendor, Digicel’s distributors and Digicel management
How to Apply
We foster an innovative work culture that encourages fresh ideas, offering a competitive compensation package with benefits like medical and life insurance, a mobile handset, call credit, staff Unwired internet & Sky Pacific plans, study leave, a recharge day for relaxation, and many more exciting perks for the right candidate! Think you’re the perfect fit? Don’t miss out—click "Apply Now" by 5pm on Sunday, May 4, 2025! Be sure to attach your cover letter, the latest version of your resume, referee details, and copies of your required qualifications. Ready to join the team? We can’t wait to hear from you! Note: We’re only accepting online applications—no hard copies or emails will be considered. Digicel Central Resources Limited Pte Limited is an Equal Opportunity Employer APPLY NOW3 total views, 1 today